Skip to main content
Go Back

Primary Care

Primary care includes the largest number of providers and accounts for the largest proportion of patient contacts with the NHS. To meet the needs of a changing population, adopt important innovations and redesign for greater sustainability, primary care teams across England will need to evolve the way they work. This is a leadership challenge of unprecedented scale and complexity which requires that primary care professionals are inspired, equipped and supported in leadership roles. This has been recognised in successive national policy documents including the General Practice Five Year Forward View and the National Improvement and Leadership Development Board's "Developing People – Improving Care”

We have a range of offers that are designed to provide a toolkit of insights, strategies and practical skills that will help primary care leaders step up to the challenges of modern day frontline healthcare provision and the resilience to step forward positively into future challenges.

Coaching Support

Our NHS People #LookingAfterYouToo provides coaching support for primary care staff to ensure they feel supported to maintain their psychological wellbeing. Individual coaching support is available with a highly skilled and experienced coach; find out more here.

121 Consultation for Clinical Directors

All Clinical Directors have access to a consultation with one of our leadership and development experts. This consultation can be used to discuss your own personal development requirements, those of your PCN colleagues or the PCN as a whole. Please email us at

Click here to read: Primary Care Networks - Two Years On

Useful Resources for Primary Care

We wanted to highlight to you a range of resources that we feel will be useful and informative to your work in Primary Care. We will continue to update the links below as new and interesting content is produced across NHS and social care organisations, as well as other public sector content.  

Health On The Line - Sir Richard Leese  

NHS Confederation's podcast breaks down often complex health and care topics into insightful 30 minute conversations. In this episode, former leader of Manchester City Council and now Chair Designate of Greater Manchester Integrated Care Board (ICB)  talks about integration, provider collaboratives, health inequalities and the new system structures.

This will be of great benefit for Primary Care colleagues who want to understand more about the new ICS systems and why Primary Care is a vital part of those systems moving forward. The real world examples from the Greater Manchester region are invaluable for the insight they bring for healthcare colleagues right across England.

Health on the line - What Primary Care looks like in your system 

In this episode, Dr Nikki Kanani, a GP and Medical Director and Primary Care Lead at NHSE talks about the challenges and successes in General Practice over the past 2 years, what the future of Primary Care systems look like in regards to sustainability, workforce and career development, as well as the importance of population and place in creating a joined up system of working that meets future challenges in Primary Care. 

Leadership in systems – Leadership Academy 

Available on the NHS Leadership Academy as a digital bite-size learning resource, this is a 30 minute basic introduction to leadership in systems. It includes an explanation of 'systems' as well as an exploration of key systems leadership behaviours. Access requires registration.

This will be useful for Primary Care colleagues who wish to understand both what systems look like in practice but also the key elements or laws that need to be present for those systems to work as effectively as they can.

Conversations about painful subjects – Leadership Academy 

The past 2 years in particular have been very challenging for our colleagues in Primary Care, in regard to Covid-19 and the vaccination roll out, but also with handling personal workloads and being involved in challenging and distressing situations.

This guide for leaders and managers focuses on how to approach discussing painful subjects and trauma, giving a framework for effective conversations. We know that the mental health impact of the pandemic period has been significant, particularly amongst those who have been delivering and leading front-line services and this guide sets out to really assist those colleagues.

Making decisions under pressure – Leadership Academy 

This session speaks to clinical decision-making based on evidence-based treatment and interventions, but also how prolonged periods of pressure and stress can impact on decision-making and clarity of thought. The session will be very suitable for Primary Care colleagues who make both clinical and non-clinical decisions under pressure, especially where there is uncertainty and ambiguity.

Leadership Listens Podcast 

Leadership Listens is a series of curated podcasts for leaders in health and care. This mini-series of podcasts, as part of the Leadership Listens series, is all about compassionate leadership and is a collection of conversations between Professor Michael West and leaders from across the health and care sector. Episode 4 in particular will be of interest to Primary Care colleague s as it touches upon compassionate leadership as part of working in and across systems of health and care.

Please see below for the complete list of our latest offers.

NHS North West Leadership Academy Twitter avatarNHS North West Leadership Academy@nhsnwla
Identify how mindset, style, and previous experience influence individuals’ approaches to leading with compassion. Book now:
Tweet imagePosted 5 days ago
NHS North West Leadership Academy Twitter avatarNHS North West Leadership Academy@nhsnwla
Explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively. Book now:
Tweet imagePosted 6 days ago
NHS North West Leadership Academy Twitter avatarNHS North West Leadership Academy@nhsnwla
Truly authentic leadership is a journey and The Leadership Learning Zone will enable you to support that journey to truly realise your potential.
Tweet imagePosted 7 days ago