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Overview

With the current changes in the health and social care landscape it is now more important than ever to build effective working relationships with all different styles of individuals and address things that might prevent that. At the heart of these relationships are conversations; some of which can feel challenging and uncomfortable. In these situations, we may at times need to adopt styles or approaches which might not come naturally to us.

This module involves applying sound psychological theory and practices to make a real difference in personal performance in challenging communications. During the day you will explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively. You will apply evidence-based models for understanding different approaches to challenge and responding to these most effectively. You will also gain insight and techniques around handling thinking errors and distortions which may hamper our success in building resilience and in dealing with challenging communications.

There will be opportunities for you to work interactively with actors, in pairs and in groups - trying out different styles and learning from one-another. You will also be encouraged to reflect on case studies and role plays. You will receive 1-1 support from a trusted partner in applying a robust approach to an upcoming challenging conversation you may be facing. Finally, there will be professional support in developing an action plan in relation to your own specific conversation or issue going forward.

TIME:  2x 3 hour Online Workshop   

This series of modules is aimed at:

This offer has been commissioned to directly support senior leaders across the North West (including but not exclusive to NHS Organisation Board and Sub Board post-holders, Executive and Governing Body Leads, Primary Care Network senior leadership teams and those working across system level roles) if you would like to discuss access further please contact us at nwla.leadership@nhs.net

These modules are aimed at leaders working across systems who are in a position to share their experiences of system leadership
Further reading

Access key learning and insights from a previous Handling Challenging Conversation event through our archive: Handling Challenging Conversations | Learning from our Spring NLE

 

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