Go Back Handling Challenging Conversations | Primary Care

About the module

This module for Primary Care Professionals involves applying sound psychological theory and practices to make a real difference in personal performance in challenging communications.

Learning outline

During the day you will:

  • explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively
  • apply evidence-based models and theories to address thinking errors and distortions which may hamper our success in building resilience and in dealing with challenging communications
  • work interactively with actors, in pairs and in groups and reflect via a range of exercises
  • receive professional support in developing an action plan in relation to specific upcoming, challenging conversation or issues you are facing
How to book 

Primary Care professionals can register for this module via the booking link - see available dates to the right.

This module is delivered as part of our Aspirant Talent programme of development modules, with spaces reserved for Primary Care.

Related offers

NHS North West Leadership AcademyNHS North West Leadership Academy@nhsnwla
Following on from the first session; this morning will focus on effective and powerful communication skills using a mix of taught theory and practical application. #PMprog
Posted 28 minutes ago
NHS North West Leadership AcademyNHS North West Leadership Academy@nhsnwla
We are very excited to welcome you to day two of our Practice Managers Event here in Liverpool. To those on their way, have a wonderful journey. Looking forward to seeing you here! #PMprog
Posted 54 minutes ago
NHS North West Leadership AcademyNHS North West Leadership Academy@nhsnwla
A successful event which was the first for the wider North West Talent community of practice: https://t.co/mwxkcr67qb #NWTalent
Posted 20 hours ago