Open to aspiring talent at sub board level and very senior leaders in Primary Care. 
About the module

With the current changes in the health and social care landscape it is now more important than ever to build effective working relationships with all different styles of individuals and address things that might prevent that. At the heart of these relationships are conversations; some of which can feel challenging and uncomfortable. In these situations we may at times need to adopt styles or approaches which might not come naturally to us. This module involves applying sound psychological theory and practices to make a real difference in personal performance in challenging communications.

Learning outline

During the day you will explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively. You will apply evidence-based models for understanding different approaches to challenge and responding to these most effectively. You will also gain insight and techniques around handling thinking errors and distortions which may hamper our success in building resilience and in dealing with challenging communications.

There will be opportunities for you to work interactively with actors, in pairs and in groups - trying out different styles and learning from one-another. You will also be encouraged to reflect on case studies and role plays. You will receive 1-1 support from a trusted partner in applying a robust approach to an upcoming challenging conversation you may be facing. Finally there will be professional support in developing an action plan in relation to your own specific conversation or issue going forward.

Who is it for? 

This workshop is available to aspiring talent at sub board level and CCG Governing Body members.

Talent Page

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