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About the toolkit 

The NHS North West Leadership Academy (NHS NWLA) empowers people in the North West to secure better health, care and wellbeing outcomes through leadership. Wherever opportunity lies — within the system and across diverse communities — we work to develop compassionate leaders and the conditions for inclusive, future focused leadership.

Our Citizen Leadership resource pack has been designed to enable organisations and communities to access the Citizen Leadership programme content and learning materials to support them in delivering the programme within their own localities and across a range of different citizen groups. All materials will be sent electronically. 

The below diagram showcases the materials inside each resource pack:

New CL Toolkit Diagram

Inside the pack...

The Citizen Leadership Playbook includes all the session plans needed to run a Citizen Leadership programme. The simplicity of the book enables people with no facilitation experience to lead the sessions. However, good communication skills are essential. The activities are adaptable and can be changed to suit different groups.

The Citizen Leadership Facilitator Pack, like all the citizen leadership resources, is designed to be simple to follow and should be used to support anyone who wants to run the programme. It is split into three key sections: Before you get started; During the programme; After the programme.  Each section takes you through the things we know are important when running a Citizen Leadership Programme and provides you with checklists and resource links. 

This Promotion Pack supports anyone who is running the NHS North West Leadership Academy Citizen Leadership Programme to empower people. We’ve created a step by-step guide to promoting your programme, with a range of supporting resources and materials to help you every step of the way.  

The Citizen Leadership programme supports participants to:

  • Grow in confidence as citizen leaders in order to effectively engage with key health and social care decision makers
  • Develop their communication skills enabling them to effectively engage with decision makers on behalf of themselves and others.
  • Have the opportunity to share their lived experiences
  • Explore the possibility of becoming members of decision making bodies and engage in the development of public services

Citizen Leadership Programmes at a glance

Learning from Citizen Leadership cohorts

The Citizen Leadership Programme was piloted initially in Oldham in September 2016. The success of the event led to a number of additional cohorts in Rochdale, Burnley/Blackburn and Liverpool.  Over 100 participants from Black, Asian and Minority Ethnic (BAME) backgrounds volunteered to be part of the project. The programme was delivered over two days over a period of two weeks to allow learning and reflection between the days.  The key aim of the programme was to develop the abilities of citizens to enable them to engage and influence the services in their area and/or wider.

When a follow up took place between the sessions, participants were asked to evidence how they had taken the learning of the programme and show clear outcomes on behaviour and practice. Outcomes from the programme included the creation of a Women's Leadership Network in Oldham, seeking employment and volunteering opportunities, self nomination of participants to chair local groups such as the local GP patients' forum, participated in local stakeholder events and s and engaging with health and social care services and organisations.

There are two shorts films that tell the story so far that you can watch to get further context and inspiration:

Listen to participant feedback

We presented the story of Citizen Leadership at a NHS Leadership Academy event, a useful summary can be found on this Citizen Leadership poster.

Request a toolkit

The Citizen Leadership Toolkit is a free resource and can ordered online via the link below. Please note, the resource pack is sent electronically and you will not receive printed materials. 

For a limited time, the NHS North West Leadership Academy have opened the opportunity to apply for a small support grant to help you get started on a Citizen Leadership journey in your area. Support funds can be used on costs such as printed materials, a facilitator or venue hire. If you would like to be considered for funding, please include information about your intent and plans to the use the Citizen Leadership Toolkit via the order form button belowPlease note applications should be aligned to one of our member organisations to qualify for funding.

Please note, the Citizen Leadership Toolkit has not been updated to adhere to current social distancing guidelines during the Covid-19 pandemic.

Order a Citizen Leadership Toolkit

Follow the journey on twitter with #nwcitizenleadership.

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