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Go Back Developing a 'System Mind-set' to Build a Culture of Innovation and Improvement | A Masterclass with Matthew Syed

Photo from a Masterclass with Matthew Syed

In March 2019, working collaboratively with Mersey Internal Audit Agency (MIAA), Advancing Quality Alliance (AQuA) and North West Association of Directors of Social Services (ADASS) we hosted our first collaborative masterclass of 2019.

With keynote speaker Matthew Syed, author of Black Box Thinking,  we presented a cutting edge workshop for leaders across the North West to learn how to develop a 'system mind-set' to enable a culture of innovation and continuous improvement, within the context of flow across systems.

A livestream of the keynote is available to watch back. The session delves into:

  • the importance of the growth mind-set in an organisational setting, how to implement it and what it means for leaders, staff and performance
  • how to apply the right mind-set thinking to change entrenched behaviours to drive quality and high performance
  • what marginal gains are, how to identify them and drive value for your system by building a culture of continuous improvement


Watch below…

Link to live stream


Continue watching…

We have a catalogue of speakers to support your leadership development. These include:


Collaborative Masterclasses

Find out more about the North West Masterclass Collaborative and upcoming events in our 2019/20 brochure.

NHS North West Leadership Academy Twitter avatarNHS North West Leadership Academy@nhsnwla
Learning to regulate unpleasant emotions and experience more positive emotions have been shown to have health benefits including greater resilience. #RidingTheCoronacoaster #PrimaryCare >>
Tweet imagePosted 11 hours ago
Kash Haroon Twitter avatarKash Haroon@kmhistaken
Really privileged to chair yet another great session with @MichaelMarmot and over 100 colleagues from across the region and sectors! All via Zoom! Thank you for the insights, encouragement and for agreeing to come back and hear about all our efforts next year!
Tweet imagePosted 11 hours ago
Karen Bliss Twitter avatarKaren Bliss@karenblissy
The pandemic has exposed and amplified the huge inequalities that already existed. Thought provoking stuff from Sir Michael Marmot. We don’t want to return to the status quo - we need to build back better for our citizens - a wellbeing economy #CollaborativeNW
Tweet imagePosted 12 hours ago